At SULTÉA, we are committed to providing a seamless shopping experience built on trust, quality, and exceptional customer service.

To ensure transparency and clarity, we have outlined our key policies below.

Returns & Refunds

We offer a 14-day return period from the date your order is delivered.

Items must be returned unworn, unused, with all original tags attached, and in their original packaging.

To request a return, please contact us at Info@sultea.co.uk within 14 days of receiving your order.

Once your return request has been reviewed and approved, you may return your item using the Returns & Exchanges Form included with your order. Please complete the form and include it inside your return package.

If you have misplaced your Returns & Exchanges Form, don't worry. A replacement copy will be emailed to you following approval of your return request. Simply print the form, complete it, and include it with your returned item. If you are exchanging an item please tick the exchange box and fill in the appropriate boxes.

Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs.

For full details, please refer to our Returns & Refunds Policy.

Shipping

Orders are typically processed within 1–3 business days,

Delivery times may vary depending on your location and courier service. Tracking information will be provided where available.

INTERNATIONAL ORDERS:

When packages arrive in your country, customers are solely responsible for any incurred customs charges. We recommend checking and adhering to local customs regulations. Sultéa bears no liability for these charges. If you fail to pay customs charge and the item returns back to us, we will refund you the amount paid for the item but the delivery charge will not be refunded. The abaya will not be sent out again either. 

Europe orders take around 7 -14 days to receive but may take longer if there is delays such as item being held at customs.

International shipping can take up to 1-3 weeks – sometimes delays can occur.

For full details, please refer to our Shipping Policy.

Privacy

We respect your privacy and are committed to protecting your personal information.

Any information collected through our website is handled securely and used only for legitimate business purposes, such as processing orders and providing customer support.

For full details, please refer to our Privacy Policy.

Terms of Service

By using our website and placing an order with SULTÉA, you agree to our Terms of Service.

These terms outline the conditions governing the use of our website, products, and services.

All items undergo rigorous quality checks before dispatch to ensure immaculate condition upon arrival. However, in the unlikely event that the item has a manufacturing defect, we will provide you with a refund once the item is returned back to us and we can confirm it is actually a manufacturer fault.

You are eligible for a refund or exchange provided it is initiated within the 14 days from the day your order is delivered, exchanges will be granted. To be eligible for an exchange, please ensure the product is in its original packaging and in the same condition as when you purchased it.

If you send a return to us and we do not receive the abaya, or if it is lost in transit, we are not responsible for this and refund will not be issued.