Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at Info@sultea.co.uk within 14 days of receiving your order.

Once your return request has been reviewed and approved, you may return your item using the Returns & Exchanges Form included with your order. Please complete the form and include it inside your return package.

If you have misplaced your Returns & Exchanges Form, don't worry. A replacement copy will be emailed to you following approval of your return request. Simply print the form, complete it, and include it with your returned item.

Customers are responsible for return shipping costs.

Items returned without prior approval may not be accepted.

You can always contact us for any return question at Info@sultea.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you would like to exhange an item, change the colour or size please contact us for an exchange please note customers are responsible for shipping both ways.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@sultea.co.uk.