Introduction

At SULTÉA ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment information (processed securely by third-party payment providers)

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking information

How We Use Your Information

We use your information to:

• Process and fulfil orders

• Provide customer support

• Communicate regarding your orders

• Improve our website and customer experience

• Detect and prevent fraud

• Comply with legal obligations

• Send marketing communications where you have given consent

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you updates about new collections, promotions, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Marketing and email service providers

• Legal and regulatory authorities where required by law

These third parties are only provided with the information necessary to perform their services.

Payment Security

All payment transactions are processed through secure third-party payment providers.

SULTÉA does not store or have access to your full payment card details.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences

• Enable website functionality

• Analyse website traffic

• Improve marketing performance

You can manage or disable cookies through your browser settings.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders

• Provide customer support

• Meet legal, accounting, and regulatory requirements

• Resolve disputes

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your personal data

• The right to correct inaccurate information

• The right to request deletion of your data

• The right to restrict processing

• The right to object to certain uses of your data

• The right to withdraw marketing consent

To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and will take effect immediately upon publication.